Reflect Bistro & Kitchen Mobile Application – Return and Refund Policy
1. Introduction: This Return and Refund Policy outlines the procedures and guidelines for returning items and seeking refunds for transactions made through the Reflect Bistro & Kitchen mobile application. The policy applies to all products and services offered by Reflect Bistro & Kitchen, a brand under Lakshya Food and Beverage.
2. Order Cancellation: 2.1. Cancellation Window:
- Orders cannot be canceled once they are confirmed, as the kitchen initiates preparation immediately upon order confirmation.
- Cancellation requests made after confirmation will not be entertained.
3. Refund Eligibility: 3.1. Quality Concerns:
- Refunds will be considered in cases where the quality of the items delivered does not meet the expected standards.
- Users are required to report quality concerns within a reasonable timeframe after receiving the order.
3.2. Order Inaccuracies:
- Refunds may be processed for orders with significant inaccuracies in item selection or quantity.
- Users must report such inaccuracies promptly for resolution.
4. Refund Process: 4.1. Reporting Issues:
- Users must report any issues with their orders by contacting our customer support team through the App.
- Details of the concern, accompanied by supporting evidence such as images, may be required.
4.2. Refund Approval:
- Refund requests will be evaluated on a case-by-case basis.
- Approval is contingent upon the validity of the reported issue and compliance with the terms outlined in this policy.
4.3. Refund Methods:
- Approved refunds will be processed using the original payment method used for the transaction.
- Refunds may take a reasonable amount of time to be reflected in the user’s account.
5. Non-Refundable Items: 5.1. Order Confirmation:
- Orders that have been confirmed and are in the process of preparation cannot be refunded.
- Users are encouraged to thoroughly review their orders before confirming to avoid non-refundable situations.
6. Contact Information: 6.1. Customer Support:
- For any issues related to returns and refunds, users can contact our customer support team through the App.
- Contact details: [email protected] or +91 9990466948.
7. Changes to Policy: 7.1. Policy Updates:
- This Return and Refund Policy may be subject to updates. Users will be notified of any changes through the App.
- Continued use of the App after modifications implies acceptance of the revised policy.
By using the Reflect Bistro & Kitchen mobile application, users explicitly acknowledge and agree to abide by the terms outlined in this Return and Refund Policy. We are committed to ensuring a fair and transparent process for handling returns and refunds, aiming to provide our patrons with a satisfactory dining experience.