Reflect Bistro & Kitchen Mobile Application – Return and Refund Policy

1. Introduction: This Return and Refund Policy outlines the procedures and guidelines for returning items and seeking refunds for transactions made through the Reflect Bistro & Kitchen mobile application. The policy applies to all products and services offered by Reflect Bistro & Kitchen, a brand under Lakshya Food and Beverage.

2. Order Cancellation: 2.1. Cancellation Window:

  • Orders cannot be canceled once they are confirmed, as the kitchen initiates preparation immediately upon order confirmation.
  • Cancellation requests made after confirmation will not be entertained.

3. Refund Eligibility: 3.1. Quality Concerns:

  • Refunds will be considered in cases where the quality of the items delivered does not meet the expected standards.
  • Users are required to report quality concerns within a reasonable timeframe after receiving the order.

3.2. Order Inaccuracies:

  • Refunds may be processed for orders with significant inaccuracies in item selection or quantity.
  • Users must report such inaccuracies promptly for resolution.

4. Refund Process: 4.1. Reporting Issues:

  • Users must report any issues with their orders by contacting our customer support team through the App.
  • Details of the concern, accompanied by supporting evidence such as images, may be required.

4.2. Refund Approval:

  • Refund requests will be evaluated on a case-by-case basis.
  • Approval is contingent upon the validity of the reported issue and compliance with the terms outlined in this policy.

4.3. Refund Methods:

  • Approved refunds will be processed using the original payment method used for the transaction.
  • Refunds may take a reasonable amount of time to be reflected in the user’s account.

5. Non-Refundable Items: 5.1. Order Confirmation:

  • Orders that have been confirmed and are in the process of preparation cannot be refunded.
  • Users are encouraged to thoroughly review their orders before confirming to avoid non-refundable situations.

6. Contact Information: 6.1. Customer Support:

  • For any issues related to returns and refunds, users can contact our customer support team through the App.
  • Contact details: [email protected] or +91 9990466948.

7. Changes to Policy: 7.1. Policy Updates:

  • This Return and Refund Policy may be subject to updates. Users will be notified of any changes through the App.
  • Continued use of the App after modifications implies acceptance of the revised policy.

By using the Reflect Bistro & Kitchen mobile application, users explicitly acknowledge and agree to abide by the terms outlined in this Return and Refund Policy. We are committed to ensuring a fair and transparent process for handling returns and refunds, aiming to provide our patrons with a satisfactory dining experience.