Reflect Bistro & Kitchen Mobile Application – Comprehensive Terms and Conditions

Introduction: Welcome to the Reflect Bistro & Kitchen mobile application (“the App”), an innovative service provided by Lakshya Food and Beverage, the esteemed parent partnership firm. The following terms and conditions govern your use of the App, outlining the rules and guidelines to ensure a seamless and enjoyable experience. Please carefully read and understand these terms before accessing or using the App. Your use of the App implies your acceptance of and compliance with these terms. If you disagree with any part of these terms, we kindly request you to refrain from using the App.

1. Ordering Process:

1.1. Guests are encouraged to leverage the App for a hassle-free ordering experience, including menu exploration, order placement, and secure payment transactions.

1.2. Orders initiated via QR code scanning are deemed final and non-cancelable, as our kitchen commences the preparation process promptly upon order confirmation.

2. Takeout Orders:

2.1. The App extends its functionality to facilitate takeout orders, offering a convenient option for patrons who prefer not to scan QR codes for in-restaurant dining.

2.2. Takeout orders adhere to the standard ordering process, exempt from the QR code confirmation requirement.

3. Payment Process:

3.1. Payment prompts are strategically implemented post kitchen approval, facilitated through an integrated POS system situated at the restaurant counter.

3.2. Guests are expected to fulfill payment obligations promptly upon order approval to ensure a streamlined and efficient transaction process.

4. Kitchen Approval:

4.1. Our kitchen initiates the order preparation process upon confirmation, with approval granted through a sophisticated integrated POS system located at the restaurant counter.

4.2. Orders are considered officially confirmed and irrevocable only after receiving approval from the kitchen.

5. Order Cancellation:

5.1. Regrettably, orders cannot be canceled once confirmed, as our kitchen diligently commences preparation immediately upon receiving confirmation.

5.2. In rare and exceptional circumstances, guests encountering issues are urged to reach out directly to the restaurant for personalized assistance.

6. Relationship with Lakshya Food and Beverage:

6.1. Reflect Bistro & Kitchen stands as an eminent brand under the umbrella of Lakshya Food and Beverage, a distinguished and duly registered partnership firm.

6.2. The App is a progressive service offered by Lakshya Food and Beverage, specifically designed to enhance the overall dining experience at Reflect Bistro & Kitchen.

7. Liability:

7.1. Lakshya Food and Beverage, along with Reflect Bistro & Kitchen, disclaims liability for any technical issues, network failures, or interruptions that may impact the user’s experience with the App.

7.2. Users acknowledge and understand that the availability of the App is contingent upon various factors, including internet connectivity and device compatibility.

8. Updates and Modifications:

8.1. These terms and conditions are subject to periodic updates or modifications. Users will be duly notified of any changes through the App.

8.2. Continued use of the App following such modifications constitutes an unequivocal acceptance of the revised terms.

9. Contact Information:

9.1. For any inquiries, concerns, or personalized assistance related to the App, please contact us at [email protected] or reach out to us at +91 9990466948.

By utilizing the Reflect Bistro & Kitchen mobile application, you explicitly acknowledge and wholeheartedly agree to adhere to these comprehensive terms and conditions. We appreciate your commitment to enhancing your dining experience with us!